Tuesday, November 18, 2008

It's About the Business...

I just got back from another long day with a client to aid them lay out their identity management roadmap. I've noticed a few interesting recurring themes:

  • Good technology can't compensate for bad processes (although it might make it less painful)
  • Fixing your data without fixing your processes is like painting your house on a rainy day
  • Throwing more software at an identity problem usually exacerbates it
  • A dollar in an identity project doesn't take you as far as you'd expect (even though its well worth it)
  • What business users think is happening is quite often vastly different than what is happening under the hood
Any other snappy one liners?