Sun on Identity for Healthcare and the Cost Problem

Health IT World has published an interview by John Russel called Sun’s Healthcare Mantra: Reduce Cost and Complexity with Sun Director of Healthcare and Life Sciences, Joerg Schwarz. He weighs in on Identity and provides a few interesting scenarios for federation:

Some RHIOs [regional health information organizations] follow the central model. Some follow the federated model. I chose a centralized model, which naturally creates a lot of animosity by privacy advocates, by patients, by people who are just afraid of having all the data concentrated in one place and I don't want to say who's right or wrong, but these are the two fundamental models. You centralize everything and use that as a model, or do you have a federated model where you keep the data where it is. You just have to make sure that when you need it you can save it to the aggregate it together.

When asked which model was better...

...identity management because data protection to control who accesses information through the entire lifecycle. The best way to do this is building a federated identity management concept so that a doctor that is known and authenticated with one institution can request data from another institution where he is unknown, but that gives him doctor level credentials to access information involving a patient.

Early in the interview, he explains that although most hospitals today have digital records, they are not linked, and primary care physicians typically don't have access to them. It seems that linking hospitals has a strong business case, and its just a matter of time before that gets into full swing...but what about the primary care physicians? A few barriers exist here:

1. $$$ - docs don't have the money to invest in infrastructure like this. And more importantly...
2. Why would they? Why would they want to share their info with other primary care physicians which could possibly give competitors an edge?

So there still seems to be a case for doctors as data consumers, although there seems to be a conflict of interest for them to behave as data providers. This might be circumvented if patient data can be released while protecting data regarding the physician history.

This would be a wonderful scenario for user-centric identity...

Zone of Mediocrity

Words of wisdom from Kathy Sierra:

"...if you're not doing something that someone hates, it's probably mediocre..."

"...be willing to take risks! Perhaps more importantly, be willing to tolerate (and perhaps even encourage) risk-taking in those who are managed by you..."

Identity Management PMs and Use Cases

I just read an interesting blog entry on Mike Wyatt's Blog entitled "Project Managers as a Critical Success Factor or Identity Management Projects". It peaked my interest because it has become a recurring topic of discussion amongst some of the folks in our integration team. Mike talks about clients not wanting to shell out the extra service dollars for the PM, opting to use their own "experienced" PMs. Mike aptly points out...

...in order to "get the deal done" vendors will make this concession. More often than not, when a project gets in trouble, the common issue is not technology (the bits) or even the vendor's technical team. It is usually the lack of strong project management, especially when customers are providing the project manager.

A few points that our team has come up with:

• Use Case definitions for identity projects are quite helpful, especially in defining expected behavior of the IdM system based on predefined inputs. Many times, PMs get caught up in the tasks that need to be completed, and become task masters who babysit the team to ensure that tasks get done, many times losing the big picture. What is the big picture? Its what the client wants, and that needs to be defined up front. So one of the first tasks for a PM should be to engage the client in order to clearly identify the use cases with accompanying pre-conditions and post-conditions. This document should read easily for any business user, so that the client PM (or equivalent) agrees to the exact desired behavior of the system upon project completion.
  
• If the use case document is clearly written, it can be used for project sign-off in the development environment, prior to migration. A meeting can be used to bring all relevant players together in order to demonstrate that the system behaves exactly as the client requested - using the use case document as a checklist. "This is what you wanted. Let me demonstrate that for you...great, it works. Let's check it off and go to the next use case."
• In the "Use Case" phase, the PM could be used heavily while using the architect for reference and sanity checks. Once the Use Case is completed, the PM could take a back seat and let the architect roll up his/her sleeves. The PM from this point only needs to monitor the project rather than to be involved and bill day-to-day. (Of course, the architect has to step in to ensure feasability before the use case is signed off on by both parties.) This shows the client that you could use a PM (and architect) effectively, and make them feel comfortable that it won't cost them a substantial services fee at the same time.

More to come on the PMs continuing role in the project...

Even Identity Can't Save Novell Now

Novell's Identity suite is arguably one of the best, with quite possibly the most number of production deployments in the market. It's provisioning solution is very mature, with Identity Manager 3 boasting "Designer", a tool allowing administrators to create almost the complete identity implementation graphically, and then drill down for configuration.
Furthermore, sales of Novell's Identity Manager are up 3% from last year. All that aside, Novell is in trouble.

Timothy Prickett Morgan states:

In the fourth quarter, Novell had software license sales of $46.1 million, down 41 percent from the year ago period. The bulk of this drop is attributed to a rapid decline in NetWare and its related Open Enterprise Server license sales, but Novell had issues in other areas. Linux is not growing fast enough to fill the NetWare hole, and neither are the company's identity management or server management product lines...You can also see why Novell bought SUSE three years ago. If it had not, Novell would be dead right now.

Hovsepian predicted lengthened stagnation in software sales in 2007, with the exception of Linux and Identity Management...but also stated a boost on '08 as a result of the Microsoft deal. Any way you slice it, Novell is not in good shape. Their stock price hit a 52-week low last week, as a result of their announcement regarding flat sales in '07. Identity brought in revenue of $23.8m in the quarter. Sales were up just $793,000, or 3.5%, to be worth 9.7% of overall revenue...apparently, Identity can't save Novell, but maybe Microsoft can.

DOJ, Ping, and the Disappearing Service Dollar

A friend of mine forwarded an email to me today regarding a project for a client who was interested in deploying Ping Federate. At first, I was pretty excited. I'm a big fan of what Ping has done in the past years - they've brought solid software to solve the world's federation problems. (In the company I used to work for last year, I had the privilege of taking my team of identity consultants to Ping's HQ in Denver to meet the Ping folks and get trained in Ping Federate. Honestly, they've got the highest concentration of brains in a small company I've ever seen. Kudos to Andre.)

When I got the email regarding the project, I noticed that it was in fact a forwarded email from a recruiter who wanted to "staff" a position at the Department of Justice...looking for a person who had experience with the Ping line. Then I saw this press release from Ping, stating:

...PingFederate will be part of the expanded RISSNET architecture used to enable law enforcement and criminal justice agencies throughout the United States, Canada, the United Kingdom, Australia and the U.S. Territories to share intelligence and coordinate efforts against criminal and terrorist networks that operate in multiple locations.

That's some pretty serious stuff. Eric Norlin (who knows a thing or two about Ping) states this on his ZDNet blog:

Ping Identity announced that the U.S. Department of Justice selected them to provide federation to over 7,300 local law enforcement agencies and 700,000 law enforcement officials.

I was interested. It was definitely something we could respond to. But the email's "staffing" approach of the whole thing kind of threw me off. The press release and the recruiter's email didn't seem to fit.
Anyhow, I got a phone call a few hours ago with the details. Worse than I imagined...they want a "resource" (guaranteed till February! yeehaw.), for a rate so low that we wouldn't even cover our costs. Could it be that the Department of Justice was just looking at a federation deployment for nearly three quarters of a million seats as something to throw a "resource" or two at? Anyone who knows anything about identity will tell you that federation could be pretty complicated stuff. Also, how could the rate possibly be so low? How many layers were between us and DOJ? Who's eating all of the service dollars? Even if there were alot of layers, would DOJ accept a team slapped together to deploy an enabling technology like federation? Somethings not right, definitely not right.

Best Identity Management Solution Competition?

SC Magazine has released the Finalists for its Best Identity Management Solution Award. The list of finalists are:

BMC Identity Management
Courion Enterprise Provisioning Suite
Encentuate TCI
Novell Identity Manager and Access Manager
Oracle Identity Management

What do you mean Identity Management?? Kind of broad, isn't it?

"Includes user provisioning solutions, single sign-on, password management, user rights revocation, etc."

OH. "Etc." !! Never mind, that clarifies everything.

Kim Goes Veg

Kim makes some excellent points regarding the inclusion of vegetables into the identity laws. Read for yourself:

The synergistic combination of omnidirectional identifiers and correlation handles on a per-vegetable basis could be the sustainable architecture behind the meta-zucchini infrastructure.

Any metasystem needs to realize that pumpkins may vary in physical appearance, but their basic architecture is the same: stem, seeds and pulp represent the core of our constituent squash identity system.

We hope our commentary will stimulate oral interfacing across the vegosphere and among the “gouderati”.

Resources for Angel Investment Seekers

Last week, I had the pleasure of attending a seminar conducted by U-Start, led by Peter Pritchard from CEG entitled "Funding Continuum for Start-up & Early-Stage Firms". Excellent information for startups about the practical aspects of the funding process. Anyhow, I gained a few excellent resources for solid information about angel investments:

Angel Capital Association: a professional association focuses on networking and sharing of best practices among these angel organizations. This site has a rather comprehensive list of angels nationwide, broken down by state

New York Angels: self-described as a forum in which its members can exchange information about investment opportunities in early-stage technology and emerging growth companies in the Northeast and to provide administrative support as its members help such companies to grow to market leadership. The section for "resources" has an invaluable slide-by-slide breakdown of what angels typically want to see.

More on IdM's Biz Prowess

Just read this article by John Oltsik, who is Sr. Analyst at the Enterprise Strategy Group - who attended DIDW this past week and gives a series of points why Idenity "finally made it." Point 2 states:

Projects are getting bigger. When identity and access management tools were deployed in the past it was generally on a tactical basis to address IT operations challenges. Suddenly, projects have a more business and enterprise focus. I attribute the change to compliance on the one hand and the externalization of IT on the other. This means that customers are looking at large identity deployments, big investments, and professional services. There's gold in them thar identity hills.

Another nod to the maturation of IdM in the business world...although I don't agree with the "sudden" business and enterprise focus. It took alot of DIDW and Burton Group conferences to get here. There are many indicators that there is a market for business consulting services for identity projects. All we need now is new acronym for this "new" field...

[update]

Another interesting quote... I'm starting to collect the "as a CEO...as a CIO...as a CXO..." quotes about identity:

“As a CIO, I strive to ensure productive, secure, cost effective solutions that help our users realize their potential. Identity and Access Management is the foundation for any solution that I provide to our users.” - Ron Markezich, CIO, Microsoft

Jamie Lewis' Keynote at DIDW and IdM Services

Phil Windley has a pretty lengthy post recapping Jamie Lewis' keynote at DIDW this year. He has some pics of some of Jamie's slides as well. (I always enjoy Jamie's 'status of the market' type slides...take a look at this one.) The interesting part was the claim that the market is moving from suites to services. I'm not sure I sense that in the market at all. Being on the floor, I haven't seen many - if any - IdM services being deployed. I have seen tons of traditional suite-type implementations. Each vendor is, of course, pushing hard to have their stack to be adopted and implemented, and usually with some level of success. Phil wraps this point up well (emphasis mine):

When we get to the point where there are services we can reuse, then we will see progress. There’s reason for hope. Emerging frameworks, like CardSpace, OSIS, Higgins, and Bandit promise to create an access layer.

Identity Management's Business Prowess

It's refreshing to see the strength of the Identity market in the following excerpts. The first is an analysis on Oracle stock by Rob Black. The second is a quote from Sun's CEO, Jonathan Schwartz:

Rob Black submits: Expect an in-line Oracle (ORCL) quarter in a historically difficult period. Expect to see growth from all product segments across all geographies, with better contribution from Europe than reported in recent periods. Analysts believe Fusion Middleware focus and growth will continue for the foreseeable future, highlighted by strength in Identity Management opportunities. Analysts are increasing our price target for ORCL to $19 from $17 based on our revised DCF, which includes a reduced discount rate (due to reduced risk free rate) and increased confidence in a more promising cash flow growth scenario.

Growth to Oracle is ultimately attributed to Identity. Now that is pretty big stuff. The entire company stock is expected to go from 17 to 19 ultimately driven by an upswing in identity sales. Just to put this into perspective, this is a company that could bankroll buying Peoplesoft at $10B and Siebel at almost $6B. In the past year or so, it has picked up some dinosaurs in the Identity world: Octetstring, Thor and Oblix.
The second quote is from Sun CEO:

"As a CEO, nothing is more important to me than security and identity management," Schwartz said. "It's the heart of SOX, HIPAA and other regulations across the world. Who has access to what information often closely relates to who pays for that information and who's liable for that information."

That's a wonderful shout-out for identity. Given that the quote was taken in an interview Schwartz gave in relation to Sun's tight relationship with Accenture (and how they really need Accenture as a consulting arm to compete with IBMs Global Services division) - nonetheless - I'll take it! If that were the case, it would speak to the strength of the services market for Identity - which in turn speaks to the software market as well. Either way, it's a good sign for things to come.

Google's Got Ears!

Google's latest addition is a pair of ears. Perhaps more than a pair...according to this article, Google is aggressively working on software that would leverage your computer's microphone to eavesdrop on you, and play back relevant ads:

The idea is to use the existing PC microphone to listen to whatever is heard in the background, be it music, your phone going off or the TV turned down. The PC then identifies it, using fingerprinting, and then shows you relevant content, whether that's adverts or search results, or a chat room on the subject.

Am I the only who's getting scared? What's next? They already log your searches, follow your blog (I use Blogger), they track the sites you visit via adwords, the email you write via gmail, etc. and now they want to be a fly (with ears) on the wall in your home! And the sad fact is that most people won't have a problem with it, in the interest of having a more intimate experience on the net. But at what cost? Can't we have our cake and eat it too? Can't we have the personalized experience we desire on the net without revealing every detail of our lives? Absolutely - from a technical perspective. The best minds in the identity world have put together a number of theoretically feasible solutions, unfortunately dollars drive advertising over security and anonymity. I think we'll get there some day, but not before our homes are invaded by Google and their likes.


Technorati tags: Identity Management, Google

Stephen Colbert, Identity and User 16006693

Stephen Colbert had a hilarious piece on tonight's Colbert Report regarding protecting identity while searching (he suggests typing with your weaker hand, to disguise your typing patterns), in response to the AOL debacle (if you haven't heard, they released about 3 months of search histories comprising of some 20 million searches...but don't worry, they replaced people's usernames with random numbers...so we are safe, right?)
Not exactly. Paul Boutin used splunkd.com to parse the heck out of the data - and arrived at seven patterns of searchers. According to him, according to the data - people fall into one of seven searcher categories: the pornhound, the manhunter (looks up a persons name again and again), the shopper, the obsessive (the person who searches for the same thing incessantly), the omnivore (the person who searches like crazy, and doesn't really have a pattern), the newbie and the basketcase.

The most interesting way that I found to look at the data is to pick out a specific user. It's damn interesting, comical, and scary as to how much insight you might get. Take a look at User 16006693 go from politics, to retirement, to politics, to religion, to sex, quickly back to religion (repent!), to food and finally to heartburn. Classic.

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Technorati tags: Identity Management, AOL Leak, Privacy, Stephen Colbert

Open Source IdM Implementation

Kepak, a European Food Giant (well, 2000 folks doesn't qualify as a giant, does it?) has asked the Open Source gurus at Sirius Corporation to deploy "...an OpenLDAP-based Identity Management solution...".

The article doesn't mention which vendors were selected, although they do describe it as "...a secure, standards-based platform that will authenticate Windows users to all network services."

Who could they have selected? Don't know, but its probably somewhere in this Identity Management Open Source map put together by Jim Yang and the folks at Identyx. I love this thing. I wish someone would put together another one for vendors outside the open source space...any takers?

Technorati tags: Identity Management, Open Source, Jim Yang, Identyx, Sirius, Kepak

Identity Management Services Company Acquisition

I posted a few probing questions a while back regarding the Identity Management services market. Today, I read an interesting press release with the heading :

"Novacoast Announces Acquisition of eNvision Data Solutions, LLC"

Some excerpts below:

Novacoast, Inc., an IT professional services firm announces the acquisition of eNvision Data Solutions, LLC. eNvision, a systems integrator in Philadelphia, has served Pennsylvania and New Jersey since 2001. eNvision's core competence is in identity management, Linux, and Open Enterprise Server...

Paul Anderson, President and CEO of Novacoast said, "Our attention is constantly focused on acquiring the best engineering skill sets and delivering those skills to the market. Our acquisition of eNvision gives us top engineering skills in identity management and Linux.

So, this is some pretty interesting stuff. You don't hear of Identity Management professional services companies acquisitions every day. We've become accustomed to hearing about product companies getting acquired (there was another one by the way...Entrust announced its picking up Business Signatures on the 19th of this month) - but services companies haven't been having the same excitement. A few more of these, and things might start getting exciting. (At least for us!)

Technorati tags: Identity Management, Acquisition, Novacoast, eNvision, Novell, Entrust, Business Signatures

Excellent Blog for Entrepreneurs on Fund Raising

An excellent blog I've been frequenting lately is www.bostonvcblog.com by Jeff Bussgang. Besides the fact that he was part of some pretty large startups (Upromise) - he gives some excellent insight into the whole fund raising process. The best part of the blog is that Jeff doesnt shy away from giving numbers, percentages and the like...you know, the questions that really matter. He also discusses the mindset of VCs and entrepreneurs, and the possible clashes that could occur. Anyhow, I'll leave you with an excerpt to give you a taste and illustrate his insight into the numbers, but you should go take a look for yourselves:

...Let’s do the math on an example to see how this plays out. Let's say an entrepreneur owns 10% of their VC-backed start-up and someone comes and offers them $100 million. Thus, they stand to make $10 million if they proceed with the sale. Let's say a VC fund owns 20% and thus will take away $20 million, but assume they’ve invested $5 million already in the company, yielding a net capital gain of $15 million. Further, let’s say the VC’s “carried interest” is 20%. Therefore, the general partners of the fund take home $3 million. Let’s say there are 6 partners that split the carry evenly – that’s $500k for each general partner...

Technorati tags: Identity Management, VC, Fund Raising, Startup

ITIL and IDM Buzz (HP, BMC and Courion)

I just read a pretty interesting post by Archie Reed on HP utilizing identity management to align the enterprise with ITIL objectives via automation (or aligning ITIL and IdM through automation). The example he gives is self service password management.

ITIL (IT Infrastructure Library) is a framework of best-practices focused on service delivery. Perhaps that is too broad a definition, but a good place to read about it is here.

The last time I remember ITIL and IdM used together was by BMC's VP, Somesh Singh. In this article (back in December), he stated:

“Technology solutions that build and maintain an IT infrastructure are no longer sufficient. Customers now need to be able to demonstrate business value of investment in their IT infrastructure, only BMC offers a suite of solutions founded on the principles of ITIL and Business Service Management,”

Although he didn't focus on automation as Archie did, nonetheless he brought ITIL into the IdM scene. BMC claims its Identity Compliance Manager is rooted in ITIL principles, and is "a graphical dashboard to report on policy compliance." So obvious, the slant here is towards compliance instead of automation, but a relation exists nonetheless. This kind of intrigued me, so I decided to do a few searches on it, and I found that Courion is polling its clients about usage of ITIL and COBIT. From their press release on their Converge conference this year, the following quote is relevant:

"When asked about best practice methodologies their organizations are undertaking today, thirty-two percent identified ITIL while twenty-one percent identified COBIT; eleven percent identified both. When participants were asked if their organizations found ITIL or COBIT to be beneficial to their risk management, governance, and compliance initiatives, sixty-four percent were not certain about ITIL, while sixty-two percent found COBIT to be beneficial. Thirty-two percent responded that their organizations are not using a best practice methodology."

Interesting, considering they recently launched a Compliance tool and Role Management tool. It seems to me that as the market completes deployments on Password Management and Provisioning implementations, and starts making Role Management and Compliance Management a reality - ITIL and COBIT will become more relevant to the identity discussions.

Technorati tags: Identity Management, ITIL, IDM, COBIT, HP, BMC, Courion

EMC's Justification for RSA Acquisition

According to a number of reports, EMC has been getting criticism from investors and Wall Street regarding the whole RSA buy.
EMC's Rob Sadowski explains their reasoning for purchasing RSA by describing the storage market moving towards "holisitic" information management which is accomplished by Identity Management technologies. So instead of writing their own identity tools, why not buy and beat competitors to it?
Rob's analysis holds some truth. Think about Sun's integration of their storage and identity products earlier this year.
So does this mean we will see more storage and identity companies forging relationships?

EMC Buys RSA

I just posted yesterday that the M&A market in the identity space seems to be slowing down, and then POW, a huge acquisition is announced today (Over $2 Billion!!).

What does this mean?
Well for one, acquisitions are still somewhat alive in the identity market. It might be that this sets off a few more acquisitions. There are a number of boutique shops, and a number of large players with weaknesses here or there. For example, Microsoft could use a better provisioning solution, and a number of companies are weak on federation and such. So, there is room and need for acquisitions in the IdM space, although in my opinion, this would be the final round.

What does it mean for RSA and their partners? (We are, and unfortunately, this is the first I've heard about this deal). Well, in my opinion, its a positive thing. EMC is notorious for their aggressive sales machine. They might be able to give life to RSA sales.


Also, RSA has been pigeonholed as the "keyfob guys", and they have been unsuccessful in their attempts to rebrand themselves as a holistic identity company. This might give their other products (which are pretty damn good) a chance to shine. They have a great web access management tool that has been around forever (Cleartrust), they have a SSO solution (I believe they OEM Passlogix' V-Go), and a federation product (FIM) that desperately need some marketing attention.

Another possible positive is if EMC delivers on their promise to integrate RSAs product into their information management line of products. If this happens, in similar style to the way Oracle has been able to pull off the integration of the companies they acquired (even if only as a marketing ploy), then this is great news for RSAs product line.

All in all, a good move for RSA. As for EMC, that depends on what they do with it.

Technorati tags: Identity Management, RSA, EMC, Acquisition

Identity Management Services Market

A topic of recent interest to me is regarding the Identity Management Services Market, with forcasting and the whole nine. If you google "identity management market", or other similar searches, you'll a few papers on the topic, although their focus is naturally on the product side of things.

Radicati, about 9 months ago, released in their analysis "Identity Management Market, 2005-2009" that the Identity Management market, including all segments -- full-suites, provisioning, secure access/authentication, and federated identity solutions -- will reach over $1.2 billion in 2005 in worldwide revenues, and grow to over $8.5 billion by 2008. I recall Jamie Lewis back in 2004's Catalyst Conference provide a progress report on the IdM market, and he described it back then as the first round of M&A activity coming to a close (I wonder where that puts us today?...havent heard of a good acquisition lately). Anyhow, both were regarding the state of affairs of the software side of things. What about services? I'm sure the folks in Deloitte, PWC, etc. have thoroughly researched the topic - unfortunately, I'm unable to find anything directly on the matter.
Obviously, when the product market is hot, the services should necessarily follow - but that could be contingent on a number of issues. How difficult are the integrations? Are the products increasing in sophistication, thereby easing administrative and deployment burdens? Is ease of use even high on vendors' lists? If not, why? and when will it be? Lots of questions, few answers.
Anyhow, this is a topic that concerns me due to my profession, although I'm not losing sleep on it since the market seems like its chugging along at a decent pace. What does concern me are the questions: for how long? what are the trends in various verticals regarding the selection of professional services firms for services work? How many are outsourcing their deployment and support work? How many are utilizing in-house resources? What factors are affecting decisions regarding which firms to award the bid to? I personally have answers to some of these questions based on my experiences in the market, yet a more scientific study would be welcoming.

Technorati tags: Identity Management, Identity Management Market, Catalyst, Radicati